Last weekend, we decided to switch our TV service from cable to satellite. Not to put too fine a point on it, we had received an offer that would save us $30 / month for a year, and then settle back to about what cable was costing us. And, we'd get a lot more channels, even without adding special packages.
So, I called DirectTV. The customer service person was very patient with me, explained the programming packages, and told me how I could save even more, each month, by selecting certain options in my online account. Very appealing!
The installation date was set for this past Wednesday. Accordingly, we moved all chairs, small tables, ornaments, etc., well out of "harm's way," so the installer would have lots of space to move around. All was ready for the installer, when he arrived.
Almost ...
Those of you who live near the East Coast will remember the storm that passed through, last Sunday and Monday. By contrast, Tuesday had been a gloriously sunny day - if still cold. But the sun melts snow, even if the air temperature is below freezing - and such was the case, on Tuesday.
"What," you are wondering, "does that have to do with DirectTV?" I'll be happy to elucidate.
On Wednesday morning, after greeting me, the installer inspected the rooms where we wanted the satellite service, and warned me about the holes he was going to have to drill in our outside walls. (The customer service person hadn't said anything about drilling holes.) Then, the installer wandered around the outside of the house, for about 5 minutes. He returned to me, and stated very firmly that he could not do the installation that day, because there was snow and ice on the roof. On the South side of the roof, for heaven's sake! What had the sun been doing all day Tuesday, if it hadn't been melting the snow off our roof!
So, the installation was rescheduled for Friday - 2 days later. Not so bad.
On Friday, a different installer arrived, and we went over the same introductory routine. This time, the roof was fine, and he was able to install the basketball-sized dish-receiver on the peak of the roof, facing Southwest toward satellite #101. Then, he moved inside the house, to begin wiring up the TVs.
At that point, I praised God for the 2-day delay, because this installer said, "Oh, there's no need to drill more holes in the walls. We just repurpose the cable outlets!" Hallelujah!
So, some adjustments at the cable control box later, he was showing me how to use our new satellite-charged TV. Even though our TVs are old, we're receiving good images, with strong signals.
I am one very happy customer!
So, I called DirectTV. The customer service person was very patient with me, explained the programming packages, and told me how I could save even more, each month, by selecting certain options in my online account. Very appealing!
The installation date was set for this past Wednesday. Accordingly, we moved all chairs, small tables, ornaments, etc., well out of "harm's way," so the installer would have lots of space to move around. All was ready for the installer, when he arrived.
Almost ...
Those of you who live near the East Coast will remember the storm that passed through, last Sunday and Monday. By contrast, Tuesday had been a gloriously sunny day - if still cold. But the sun melts snow, even if the air temperature is below freezing - and such was the case, on Tuesday.
"What," you are wondering, "does that have to do with DirectTV?" I'll be happy to elucidate.
On Wednesday morning, after greeting me, the installer inspected the rooms where we wanted the satellite service, and warned me about the holes he was going to have to drill in our outside walls. (The customer service person hadn't said anything about drilling holes.) Then, the installer wandered around the outside of the house, for about 5 minutes. He returned to me, and stated very firmly that he could not do the installation that day, because there was snow and ice on the roof. On the South side of the roof, for heaven's sake! What had the sun been doing all day Tuesday, if it hadn't been melting the snow off our roof!
So, the installation was rescheduled for Friday - 2 days later. Not so bad.
On Friday, a different installer arrived, and we went over the same introductory routine. This time, the roof was fine, and he was able to install the basketball-sized dish-receiver on the peak of the roof, facing Southwest toward satellite #101. Then, he moved inside the house, to begin wiring up the TVs.
At that point, I praised God for the 2-day delay, because this installer said, "Oh, there's no need to drill more holes in the walls. We just repurpose the cable outlets!" Hallelujah!So, some adjustments at the cable control box later, he was showing me how to use our new satellite-charged TV. Even though our TVs are old, we're receiving good images, with strong signals.
I am one very happy customer!
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